Refund policy
Refunds
In accordance with the Emergency Ordinance No. 34/2014 regarding the consumers' rights within the contracts concluded with the professionals, as well as for the modification and completion of some normative acts, the client has the following rights and obligations regarding the withdrawal from the distance contract. The customer has the right, before the expiration of the withdrawal period, to withdraw from the contract, without having to justify the withdrawal decision and without incurring other costs than those provided in art.13 paragraph (3) and art.14 of GEO No. 34/2014, within 14 days from the day on which it enters into physical possession of the product. The customer undertakes to return only those products that are in the same condition in which they were delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical changes, blows, shards, scratches, shocks, traces of excessive use and / or unauthorized interventions, etc. are not accepted for return. Return costs will be borne exclusively by the customer.
In accordance with the Emergency Ordinance No. 34/2014 regarding the consumers' rights within the contracts concluded with the professionals, as well as for the modification and completion of some normative acts, the client has the following rights and obligations regarding the withdrawal from the distance contract. The customer has the right, before the expiration of the withdrawal period, to withdraw from the contract, without having to justify the withdrawal decision and without incurring other costs than those provided in art.13 paragraph (3) and art.14 of GEO No. 34/2014, within 14 days from the day on which it enters into physical possession of the product. The customer undertakes to return only those products that are in the same condition in which they were delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical changes, blows, shards, scratches, shocks, traces of excessive use and / or unauthorized interventions, etc. are not accepted for return. Return costs will be borne exclusively by the customer.